Frequently Asked
Questions

You can place an order by: (1) using our contact form, (2) texting or calling us at (704) 605-9477, or (3) emailing us directly. Please include the product name, product code, quantity and your delivery address. We'll confirm availability and send payment details within 24 hours.

We accept bank transfer (ACH/wire), cryptocurrency, and other methods depending on your location. Contact us at (704) 605-9477 to discuss available payment options for your order.

Yes. We welcome bulk research orders and offer volume pricing for large quantities. Contact us directly by text or phone at (704) 605-9477 to discuss your requirements and receive a custom quote.

There is no formal minimum order. All products are listed per 10-vial pack as standard. Single packs are available. Contact us for custom sizing or split packs on select products.

Orders are typically processed within 1–2 business days of payment confirmation. You will receive a tracking number once your order has shipped.

All PEPTARA Health peptides are synthesised to a minimum purity of >99% as verified by HPLC analysis. Every batch is independently tested by a certified third-party laboratory. Certificates of Analysis (COA) are available on request for every product.

Our peptides are synthesised using solid-phase peptide synthesis (SPPS) at GMP-certified facilities. Each batch undergoes HPLC and mass spectrometry testing before being accepted into our inventory.

Lyophilised (freeze-dried) peptides should be stored at -20°C (freezer) for long-term storage, or at 4°C (refrigerator) for short-term use of up to 4–6 weeks. Once reconstituted, store at 4°C and use within 30 days. Avoid repeated freeze-thaw cycles.

We may be able to source specific compounds not listed in our standard catalogue. Contact us with your requirements and we'll advise on availability, lead time and pricing.

We ship domestically across the United States from our North Carolina facility. International shipping may be available — contact us to discuss your country's eligibility and any applicable import restrictions.

All peptide products are shipped in cold-chain packaging with ice packs to maintain temperature integrity during transit. Packaging is discreet with no external branding indicating the contents.

Domestic US orders typically arrive within 3–7 business days after dispatch. Expedited shipping options are available upon request. See our full Shipping Policy for details.

Yes. A tracking number will be provided via text or email once your order has shipped, typically within 1 business day of dispatch.

A COA is an official document from an independent laboratory that confirms the identity, purity, and composition of a compound. At PEPTARA Health, every product batch has an associated COA. Visit our Lab Testing page to learn more or request a COA.

Contact us with your order details and the product code/batch number. We'll send the relevant COA document within 1 business day.

All testing is performed by certified, independent third-party laboratories using HPLC (High-Performance Liquid Chromatography) and mass spectrometry. We do not rely solely on supplier testing — every batch is independently verified before we ship it.

No. All PEPTARA Health products are sold strictly for in vitro research and laboratory use only. They are not approved by the FDA for human consumption, diagnosis, treatment or prevention of any condition. By purchasing, you confirm you are a qualified researcher complying with all applicable laws.

The legality of research peptides varies by compound and intended use. Most peptides are legal to purchase for legitimate research purposes. It is the buyer's responsibility to understand and comply with federal, state, and local regulations applicable to their specific situation. We recommend consulting a legal professional if you are unsure.

Our products are intended for qualified researchers, scientists, and laboratory professionals purchasing for legitimate in vitro research purposes. By placing an order you confirm you meet this criteria and are complying with all applicable laws in your jurisdiction.

Due to the nature of research compounds and cold-chain requirements, we are generally unable to accept returns. However, if you receive a damaged, incorrect, or defective product, please contact us within 48 hours of receipt and we will arrange a replacement or refund. See our Returns Policy for full details.

Contact us immediately at (704) 605-9477 or by email with photos of the damaged packaging and product. We will prioritise resolving this with a replacement or refund as appropriate.

Approved refunds are typically processed within 3–5 business days, depending on your payment method. We'll confirm the timeline when your refund is approved.