Shipping & Returns

Shipping Rates

Simple, Transparent Pricing

We charge shipping after your order is packed — you only pay for what's in your cart at checkout. Shipping costs are invoiced separately once your order is ready to dispatch.

🇺🇸 US Orders — Best Value

FREE

On orders over $350

Free FedEx cold-chain shipping on all US domestic orders totalling $350 or more. No coupon needed — applied automatically.

🇺🇸 US Domestic

$25–$50

Orders under $350

FedEx domestic shipping for orders under $350. Final rate based on package weight and destination — invoiced after packing.

🌍 International

$50–$100

50% off on orders over $350

International FedEx shipping via Priority International. Orders over $350 receive a 50% shipping discount automatically.

💡 How shipping billing works: At checkout you only pay for your products. Once your order is packed and weighed, we calculate the exact FedEx shipping cost and send you a separate shipping invoice via text or email. Your order ships as soon as the shipping payment is received. This ensures you always pay the exact real shipping cost — no overcharging.

Full Shipping Rate Table

All orders ship via FedEx with cold-chain packaging and full tracking.

Destination	Order Value	Shipping Cost	Delivery Time
🇺🇸 US Domestic All 50 states	Over $350	FREE FREE SHIPPING	2–3 business days
🇺🇸 US Domestic All 50 states	Under $350	$25–$50 (exact rate after packing)	2–3 business days
🌍 International FedEx Priority International	Over $350	$50–$100 50% OFF	3–5 business days
🌍 International FedEx Priority International	Under $350	$50–$100 (exact rate after packing)	3–5 business days

* International customers are responsible for any import duties, taxes or customs fees charged by their country. PEPTARA Health is not responsible for customs delays.

Order Process

How Your Order Works

From checkout to your door — here's exactly what happens at each step.

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Place Your Order

Add products to your cart and complete checkout. You only pay for the products — no shipping charge at this stage.

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We Pack Your Order

We pick, verify and pack your order with pharmaceutical cold-chain packaging — insulated box, gel ice packs, sealed vials.

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Shipping Invoice Sent

We weigh the packed order and send you the exact FedEx shipping cost by text or email. Free shipping applied automatically for qualifying orders.

Ships Within 24hrs

Once shipping is paid your order is dispatched via FedEx with full tracking. You'll receive your tracking number immediately.

⏱ Total time from order to dispatch: Typically 1–2 business days. Orders placed before 12:00 PM ET on weekdays are usually packed and invoiced the same day. We do not ship on Sundays or federal holidays.

Packaging

Cold-Chain & Discreet Packaging

Peptide integrity depends on proper temperature control throughout transit. We take this seriously.

❄️ Cold-Chain Packaging

Every order is packed in pharmaceutical-grade insulated packaging designed to maintain 2–8°C throughout transit. This includes:

Insulated foam or reflective box liner
Long-duration gel ice packs (rated 48–72 hours)
Sealed individual vial protection
Temperature indicator inside package on request
FedEx Priority for fastest transit time

📦 Discreet Packaging

Your privacy matters. All orders are shipped with full discretion:

Plain, unmarked outer box — no PEPTARA branding
No product names or descriptions on exterior
Neutral return address on shipping label
Discreet packing slip inside — no pricing shown
Billed as a neutral business name on payment records

🔍 FedEx Tracking

Every order ships with full FedEx tracking:

Tracking number sent by text and email at dispatch
Real-time FedEx tracking at fedex.com
FedEx Delivery Manager — reroute or reschedule
Signature confirmation available on request
Contact us at (704) 605-9477 for any tracking issues

🌡️ If Your Package Arrives Warm

Despite our best efforts, extreme weather can occasionally affect transit temperatures. If your package arrives with fully melted ice packs:

Photograph the package and ice packs immediately
Text us at (704) 605-9477 within 48 hours of delivery
We will assess and arrange a replacement if needed
Do not discard packaging until the matter is resolved

Returns Policy

Returns & Refunds

Due to the nature of research compounds and cold-chain products, our returns policy is limited but we will always do right by our customers.

⚠️ General Returns Policy

Due to cold-chain integrity and research compound requirements, we are unable to accept general returns on peptide products once dispatched. We strongly recommend contacting us before ordering if you have any questions about a product.

All sales are final once a product has been dispatched
We cannot accept returns of opened or reconstituted products
Returns are not accepted due to change of mind
Research compounds cannot be reshelved for quality reasons

✅ When We Arrange Replacements

We will arrange a replacement or full refund in these situations. Claims must be made within 48 hours of delivery:

Product arrived visibly damaged or broken
Incorrect product shipped (wrong compound or size)
Package arrived at unsafe temperature (ice fully melted)
Significant purity discrepancy confirmed against COA
Order confirmed lost in transit by FedEx

📋 How to Make a Claim

Text or call us at (704) 605-9477 within 48 hours of delivery
Provide your name and a description of the issue
Send photos of product, packaging and shipping label
We will review and respond within 1 business day
Approved claims resolved by replacement or refund

💳 Refund Timelines

Once a refund is approved:

Bitcoin refunds: 1–2 business days
Zelle / Cash App refunds: 1–3 business days
Bank transfer refunds: 3–5 business days
Other payment methods: 5–7 business days
Written confirmation sent for every approved refund

Common Questions

Shipping FAQ

Do I pay shipping at checkout?

No — you only pay for your products at checkout. Once your order is packed and weighed, we send you a separate shipping invoice with the exact FedEx cost. Your order ships as soon as the shipping payment is received.

How do I qualify for free shipping?

US domestic orders totalling $350 or more automatically receive free FedEx cold-chain shipping. No coupon or code needed — we apply it when we send your shipping invoice.

How long does shipping take?

US domestic orders typically arrive within 2–3 business days via FedEx after dispatch. International orders take 3–5 business days via FedEx Priority International. Processing time before dispatch is 1–2 business days.

Do you ship internationally?

Yes — we ship to most countries via FedEx Priority International. International orders over $350 receive a 50% shipping discount. Please note that import duties and customs fees are the customer's responsibility and vary by country.

Is packaging really discreet?

Completely. All orders ship in plain, unmarked outer packaging with no reference to PEPTARA Health or product contents. The return address uses a neutral business name. What's inside is your business only.

What if my order is lost or delayed?

Text us at (704) 605-9477 and we'll investigate with FedEx immediately. If FedEx confirms the package is lost, we'll arrange a replacement shipment at no additional cost to you.

How is the shipping invoice sent?

We send your shipping invoice by text to the phone number provided at checkout, and by email if you provided one. You can pay via Bitcoin, Zelle, Cash App, or the same method you used for your product order.

Simple, Transparent Pricing

Full Shipping Rate Table

How Your Order Works

Place Your Order

We Pack Your Order

Shipping Invoice Sent

Ships Within 24hrs

Cold-Chain & Discreet Packaging

❄️ Cold-Chain Packaging

📦 Discreet Packaging

🔍 FedEx Tracking

🌡️ If Your Package Arrives Warm

Returns & Refunds

⚠️ General Returns Policy

✅ When We Arrange Replacements

📋 How to Make a Claim

💳 Refund Timelines

Shipping FAQ

Questions About Shipping?